Technical Issues
I’ve soldered my kit together, but the parts I soldered don’t work.
Last Updated: March 26, 2026We rigorously test every board that is sent out. Absolutely nothing that we ship is untested, so if we ship it, it has passed our testing standards, which are quite high as we use our products ourselves and want others to experience our products the way that we experience them. The most common issue that…
My Ploopy device is not working and I’m not sure why.
Last Updated: April 14, 2026Not sure where things may have gone wrong? No worries – it happens! We have a handy automated troubleshooter to help you walk through the steps and see where things might have gone off track.
I’ve plugged in my Ploopy device, but nothing is working. However, the computer recognizes that a device was plugged in.
Last Updated: March 2, 2026You’re probably using the wrong cable. Many USB-C cables only provide power, and their data wires aren’t actually connected. If your computer seems to recognize that a device has been plugged in, but none of the buttons are working and the cursor isn’t moving, the problem is almost certainly the cable. Try using your device…
Where can I find build instructions for my kit?
Last Updated: April 9, 2026You can find an index of all of our build instructions here: