• Store
  • Blog
  • Discord
  • Reddit
How can we help?

Purchasing

  • Can I purchase a kit with only the hardware and electronics?
  • Can you customize my order?
  • Can I get a discount?
  • Something is listed as out-of-stock. When will it be back in stock?
  • I’m getting an error when I try to checkout on the Ploopy store.
  • Do you charge tax on orders?
  • Can I pay with a method other than credit card?

Shipping

  • Do you ship worldwide?
  • My parcel’s tracking stopped updating.
  • When will my order ship?
  • Do you have cheaper shipping options available?
  • Can I pick up my order in-person?
  • I used the wrong shipping address in my order.
  • How can I track my parcel?

Returns

  • I’d like to cancel my order.
  • I’d like to return my device for a refund.

Technical Issues

  • I’ve plugged in my Ploopy device, but nothing is working. However, the computer recognizes that a device was plugged in.
  • I’ve soldered my kit together, but the parts I soldered don’t work.

Communication

  • How can I reach out to the staff at Ploopy?
  • Can I call you on the phone?

Frequently Asked Questions

What kind of plastic do Ploopy kits ship with?

We use PLA to print all of the plastics that ship in our kits.

Where can I find mods for my Ploopy device?

You can find the full list of mods developed by the community on the Mods Index, available here.

What do I need to know before modding my Ploopy device?

We’ve produced a handy Modder’s Guide to help you in your journey of modifying your Ploopy device. You can read the full guide here.

I ordered a fully-assembled Ploopy device, but the sensor chip isn't soldered. How come?

We use a special process that we developed to attach sensor chips to PCBs. We’ve published a blog post that fully explains the process; you can read about it here.

Ploopy Help Center

Ploopy Help Center

Still need help?
Email contact (at] ploopy [dot) co

  • Store
  • Blog
  • Discord
  • Reddit