• Store
  • Blog
  • Discord
  • Reddit
How can we help?

Purchasing

  • Can I purchase a kit with only the hardware and electronics?
  • Can you customize my order?
  • Can I get a discount?
  • Something is listed as out-of-stock. When will it be back in stock?
  • I’m getting an error when I try to checkout on the Ploopy store.
  • Do you charge tax on orders?
  • Can I pay with a method other than credit card?

Shipping

  • Do you ship worldwide?
  • My parcel’s tracking stopped updating.
  • When will my order ship?
  • Do you have cheaper shipping options available?
  • Can I pick up my order in-person?
  • I used the wrong shipping address in my order.

Returns

  • I’d like to cancel my order.
  • I’d like to return my device for a refund.

Technical Issues

  • I’ve plugged in my Ploopy device, but nothing is working. However, the computer recognizes that a device was plugged in.
  • I’ve soldered my kit together, but the parts I soldered don’t work.

Communication

  • How can I reach out to the staff at Ploopy?
  • Can I call you on the phone?

Frequently Asked Questions

Where can I find mods for my Ploopy device?

You can find the full list of mods developed by the community on the Mods Index, available here.

What do I need to know before modding my Ploopy device?

We’ve produced a handy Modder’s Guide to help you in your journey of modifying your Ploopy device. You can read the full guide here.

I ordered a fully-assembled Ploopy device, but the sensor chip isn't soldered. How come?

We use a special process that we developed to attach sensor chips to PCBs. We’ve published a blog post that fully explains the process; you can read about it here.

Ploopy Help Center

Ploopy Help Center

Still need help?
Email contact (at] ploopy [dot) co

  • Store
  • Blog
  • Discord
  • Reddit