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How can we help?
  • Purchasing

    • Can I purchase a kit with only the hardware and electronics?
    • Can you customize my order?
    • Can I get a discount?
    • Something is listed as out-of-stock. When will it be back in stock?
    • I’m getting an error when I try to checkout on the Ploopy store.
    • Do you charge tax on orders?
    • Can I pay with a method other than credit card?
  • Shipping

    • Do you ship worldwide?
    • My parcel’s tracking stopped updating.
    • When will my order ship?
    • Do you have cheaper shipping options available?
    • Can I pick up my order in-person?
    • I used the wrong shipping address in my order.
    • How can I track my parcel?
  • Returns

    • I’d like to cancel my order.
    • I’d like to return my device for a refund.
  • Technical Issues

    • I’ve plugged in my Ploopy device, but nothing is working. However, the computer recognizes that a device was plugged in.
    • I’ve soldered my kit together, but the parts I soldered don’t work.
    • Why does my Adept have ridges on the inside of the ball well? Is it interfering with my Adept's ball motion?
  • Communication

    • How can I reach out to the staff at Ploopy?
    • Can I call you on the phone?
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  • Technical Issues

Category – Technical Issues

Articles

I’ve plugged in my Ploopy device, but nothing is working. However, the computer recognizes that a device was plugged in.
I’ve soldered my kit together, but the parts I soldered don’t work.
Why does my Adept have ridges on the inside of the ball well? Is it interfering with my Adept's ball motion?
Ploopy Help Center

Ploopy Help Center

Still need help?
Email contact (at] ploopy [dot) co

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