I’ve soldered my kit together, but the parts I soldered don’t work.

We rigorously test every board that is sent out. Absolutely nothing that we ship is untested, so if we ship it, it has passed our testing standards, which are quite high as we use our products ourselves and want others to experience our products the way that we experience them.

The most common issue that we see is improper connections, which can be caused by a number of defects during the soldering process. We always recommend this video to our supporters. It correctly shows how to avoid common issues like cold joints, excessive or not enough solder, and how and when to use flux. We watch it regularly to refresh our own skills, so it’s a great watch even if you’re already an expert.

In these sorts of situations, we always recommend revisiting the soldering job, and we recommend that all solder joints be redone with additional flux. It can be surprising how simple soldering defects can hide behind joints that look perfectly acceptable.