How can we help?
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Purchasing
- Can I purchase a kit with only the hardware and electronics?
- Can you customize my order?
- Can I get a discount?
- Something is listed as out-of-stock. When will it be back in stock?
- I’m getting an error when I try to checkout on the Ploopy store.
- Do you charge tax on orders?
- Can I pay with a method other than credit card?
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Shipping
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Returns
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Technical Issues
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Communication
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When will my order ship?
We ship orders once per week. If you put in an order before Monday morning, your order will ship out on the next Wednesday. You’ll receive tracking information in an email when it ships.
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