Purchasing
Can I pay with a method other than credit card?
Last Updated: August 11, 2025At this time, we are only accepting credit cards as payment options. We do not accept PayPal, bank transfers, Interac, Zelle, or any other form of payment.
Do you charge tax on orders?
Last Updated: August 11, 2025Canadian orders will show sales tax (HST or GST) upon checkout, while orders shipped outside of Canada will have sales tax collected upon import. If sales tax is not indicated during the checkout process, it will be collected upon import along with all other charges related to customs, duties, and brokerage fees. We don’t receive…
I’m getting an error when I try to checkout on the Ploopy store.
Last Updated: August 11, 2025Sometimes, when trying to make a purchase, the Ploopy website will return an error. The error usually looks something like “Unfortunately, we couldn’t complete your order due to an issue with your payment method.” Typically, this error occurs because your credit card provider thinks that the payment attempt is fraudulent in some way and is…
Something is listed as out-of-stock. When will it be back in stock?
Last Updated: August 11, 2025It’s very hard for us to predict. We try very hard to keep our kits in stock at all times, but we do sometimes run out for various reasons (supply chain disruptions, surges in demand, etc.). Whenever we have additional information about our stock levels, we generally communicate about these things in the Ploopy Discord…
Can I get a discount?
Last Updated: August 11, 2025Unfortunately, no. We’ve priced our kits in such a way that we can afford to pay ourselves a living wage. Providing discounts threatens not only our livelihoods, but our ability to sustainably operate our shop for the long-term. Additionally, there isn’t really anything seasonal about our business, meaning that there are no times during the…
Can you customize my order?
Last Updated: August 11, 2025No. While our devices are made in a very small factory, it’s still a factory. It just doesn’t work for us to make one of anything. Even small changes, such as adding a few extra parts, or making something in a custom colour, are not very practical for us. We have maintenance kits for all…
Can I purchase a kit with only the hardware and electronics?
Last Updated: August 11, 2025In short, no. We’re a very small shop, and it’s difficult for us to support these sorts of orders. We have a much more comprehensive answer available to this question on our blog, which you can read here.
Can I modify my order once placed?
Last Updated: May 7, 2026If you send us an email before Monday at 9AM ET regarding an order that you’ve placed that hasn’t shipped yet, we will be able to cancel your order and provide you with a full refund. We will not be able to cancel your outstanding order if it is after Monday at 9AM ET, as…
I’d like a color combination that is depicted on the Ploopy store, but it isn’t available. Can I purchase that colour combination?
Last Updated: April 14, 2026No. We have cycled through many combinations of colours through the lifetime of our shop; for a variety of reasons, we have added many new colours and discontinued others. If you’d like to see what colours we are currently shipping, you can do so on the Ploopy store, on our “Colour Palette” page.