• Store
  • Blog
  • Discord
  • Reddit

Shipping

8
  • How can I track my parcel?
  • I used the wrong shipping address in my order.
  • Can I pick up my order in-person?
  • Do you have cheaper shipping options available?
  • When will my order ship?
  • My parcel’s tracking stopped updating.
  • What is the current status of your shipping?
  • Do you ship worldwide?

Purchasing

9
  • Can I pay with a method other than credit card?
  • Do you charge tax on orders?
  • I’m getting an error when I try to checkout on the Ploopy store.
  • Something is listed as out-of-stock. When will it be back in stock?
  • Can I get a discount?
  • Can you customize my order?
  • Can I purchase a kit with only the hardware and electronics?
  • Can I modify my order once placed?
Explore More

Returns

2
  • I’d like to cancel my order.
  • I’d like to return my device for a refund.

Technical Issues

4
  • I’ve soldered my kit together, but the parts I soldered don’t work.
  • My Ploopy device is not working and I’m not sure why.
  • I’ve plugged in my Ploopy device, but nothing is working. However, the computer recognizes that a device was plugged in.
  • Where can I find build instructions for my kit?

Post Build

5
  • Where can I find mods for my Ploopy device?
  • What do I need to know before modding my Ploopy device?
  • What happens if I break something?
  • Where can I get a replacement part? Can I have a replacement kit?
  • How do I do button remapping?

Communication

2
  • Can I call you on the phone?
  • How can I reach out to the staff at Ploopy?

Curious?

5
  • Curious about building your own from scratch?
  • I ordered a fully-assembled Ploopy device, but the sensor chip isn’t soldered. How come?
  • Curious about Ploopy’s future products?
  • Curious about what kind of plastic Ploopy kits ship with?
  • Curious about our thought process/behind the scenes?
Ploopy Help Center

Ploopy Help Center

Still need help?
Email us here:

Email
  • Store
  • Blog
  • Discord
  • Reddit