I’d like to return my device for a refund.

If you’re within your 30-day return period and the device is unused, then that is absolutely possible. Send us an email, at contact (at) ploopy [dot] co.

If you’re within Canada or the United States, the process is simple. We will provide you with a shipping label. You will box up the parts and affix the label to the outside and drop it off at your local USPS or Canada Post office; you won’t have to pay when you’re there. Once we get the parts back in our shop, we will make sure everything is in good working order and then provide you with a full refund, less the cost of shipping it back to us (typically about $24CAD).

If you are outside of Canada or the United States, you will be responsible for shipping your return back to us, in accordance with our Terms of Sale.

What about kits?

If you’ve ordered a kit and assembled it, then unfortunately, we cannot provide a refund for you.