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Shipping

8

Can I pick up my order in-person?
Do you have cheaper shipping options available?
Do you ship worldwide?
How can I track my parcel?
I used the wrong shipping address in my order.
My parcel’s tracking stopped updating.
What is the current status of your shipping?
When will my order ship?

Purchasing

9

Can I get a discount?
Can I modify my order once placed?
Can I pay with a method other than credit card?
Can I purchase a kit with only the hardware and electronics?
Can you customize my order?
Do you charge tax on orders?
I’d like a color combination that is depicted on the Ploopy store, but it isn’t available. Can I purchase that colour combination?
I’m getting an error when I try to checkout on the Ploopy store.
Something is listed as out-of-stock. When will it be back in stock?

Returns

2

I’d like to cancel my order.
I’d like to return my device for a refund.

Technical Issues

4

I’ve plugged in my Ploopy device, but nothing is working. However, the computer recognizes that a device was plugged in.
I’ve soldered my kit together, but the parts I soldered don’t work.
My Ploopy device is not working and I’m not sure why.
Where can I find build instructions for my kit?

Post Build

5

How do I do button remapping?
What do I need to know before modding my Ploopy device?
What happens if I break something?
Where can I find mods for my Ploopy device?
Where can I get a replacement part? Can I have a replacement kit?

Communication

2

Can I call you on the phone?
How can I reach out to the staff at Ploopy?

Curious?

5

Curious about building your own from scratch?
Curious about our thought process/behind the scenes?
Curious about Ploopy’s future products?
Curious about what kind of plastic Ploopy kits ship with?
I ordered a fully-assembled Ploopy device, but the sensor chip isn’t soldered. How come?

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Shipping

Shipping

How can I track my parcel?
I used the wrong shipping address in my order.
Can I pick up my order in-person?
Do you have cheaper shipping options available?
When will my order ship?
My parcel’s tracking stopped updating.
What is the current status of your shipping?
Do you ship worldwide?

Ploopy Help Center

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