Returns
2 Docs
I’d like to cancel my order.
Last Updated: August 11, 2025Send us an email, at contact (at) ploopy [dot] co. If your order hasn’t shipped yet, we’ll be able to process your cancellation and get your refund to you quickly, with the refunded amount being reflected in your bank account in a few business days.
I’d like to return my device for a refund.
Last Updated: June 25, 2026If you’re within your 30-day return period and the device is in its original condition, then that is absolutely possible. Send us an email, at contact (at) ploopy [dot] co. If you’re within Canada or the United States, the process is simple. We will provide you with a shipping label. You will box up the…