Shipping 8 How can I track my parcel? I used the wrong shipping address in my order. Can I pick up my order in-person? Do you have cheaper shipping options available? When will my order ship?
Purchasing 8 Can I pay with a method other than credit card? Do you charge tax on orders? I’m getting an error when I try to checkout on the Ploopy store. Something is listed as out-of-stock. When will it be back in stock? Can I get a discount?
Technical Issues 4 I’ve soldered my kit together, but the parts I soldered don’t work. I am not sure what I did wrong, the Ploopy device is not working. I think I made a mistake soldering? What should I do? I’ve plugged in my Ploopy device, but nothing is working. However, the computer recognizes that a device was plugged in.
Post Build 5 Where can I find mods for my Ploopy device? What do I need to know before modding my Ploopy device? What happens if I break something? Where can I get a replacement part? Can I have a replacement kit? How do I do Button Remapping?
Curious? 5 Curious about building your own from scratch? I ordered a fully-assembled Ploopy device, but the sensor chip isn’t soldered. How come? Curious about Ploopy’s future products? Curious about what kind of plastic Ploopy kits ship with? Curious about our thought process/behind the scenes?