I’m getting an error when I try to checkout on the Ploopy store.

Sometimes, when trying to make a purchase, the Ploopy website will return an error. The error usually looks something like “Unfortunately, we couldn’t complete your order due to an issue with your payment method.”

Typically, this error occurs because your credit card provider thinks that the payment attempt is fraudulent in some way and is stopping the payment in an attempt to protect you. It’s not something that we can change on our end; you’ll have to call your credit card company to find out what’s going on.