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Shipping

8

Can I pick up my order in-person?
Do you have cheaper shipping options available?
Do you ship worldwide?
How can I track my parcel?
I used the wrong shipping address in my order.
My parcel’s tracking stopped updating.
What is the current status of your shipping?
When will my order ship?

Purchasing

9

Can I get a discount?
Can I modify my order once placed?
Can I pay with a method other than credit card?
Can I purchase a kit with only the hardware and electronics?
Can you customize my order?
Do you charge tax on orders?
I’d like a color combination that is depicted on the Ploopy store, but it isn’t available. Can I purchase that colour combination?
I’m getting an error when I try to checkout on the Ploopy store.
Something is listed as out-of-stock. When will it be back in stock?

Returns

2

I’d like to cancel my order.
I’d like to return my device for a refund.

Technical Issues

4

I’ve plugged in my Ploopy device, but nothing is working. However, the computer recognizes that a device was plugged in.
I’ve soldered my kit together, but the parts I soldered don’t work.
My Ploopy device is not working and I’m not sure why.
Where can I find build instructions for my kit?

Post Build

5

How do I do button remapping?
What do I need to know before modding my Ploopy device?
What happens if I break something?
Where can I find mods for my Ploopy device?
Where can I get a replacement part? Can I have a replacement kit?

Communication

2

Can I call you on the phone?
How can I reach out to the staff at Ploopy?

Curious?

5

Curious about building your own from scratch?
Curious about our thought process/behind the scenes?
Curious about Ploopy’s future products?
Curious about what kind of plastic Ploopy kits ship with?
I ordered a fully-assembled Ploopy device, but the sensor chip isn’t soldered. How come?

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I’d like a color combination that is depicted on the Ploopy store, but it isn’t available. Can I purchase that colour combination?

Ploopy Help Center

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